Answer 20 Multiple Choice Questions

Question 1 Strategic planning takes place at the top management level and is called _________.Answerorganizational resourcesmanagement processcorporate-level strategyidentifying opportunitiesbusiness evaluation4 points Question 2 Benchmarking is a way companies ______________.Answerobtain a company’s historyexamine financesmark materialsdemonstrate aggressivenessshare best methods between companies4 points Question 3 A hospitality industry CEMP is divided into seven major functions, one of which is ______________.Answerhousekeepingkitchenguestsvulnerabilitybuildings4 points Question 4 Some of the important characteristics for good leadership are ________.Answerability to give unquestioned ordersintegrity, judgment, and dependabilityusing ideas from your peersdependence on others to give you answersneatness and appearance4 points Question 5 Operational planning, created for up to one year, includes seven steps of ____________.Answergoal accomplishmentforeign businessfinancial expensesevaluating the environmentorganizational management4 points Question 6 Being a hotel manager requires that one ________.Answerprotect his/her area as a managerbe flexible and indecisivenot worry about losing employeesgives employees authority, selecting only the bestleaves the decision to upper management4 points Question 7 Most planning in larger businesses today is _________.Answerinformalnot writtendue to opportunitysuccess orientedformal4 points Question 8 An environmental scanning and forecasting of a business may predict the ____________.Answerfuture revenuespast successemployees’ welfareowner’s investmentsmanagers’ skills4 points Question 9 The difference between leadership and management is that ________.Answermanagers coordinate effortsmanagers provide a visionleadership is a formal processleaders work outside the systemleaders control risks and people4 points Question 10 In the field of technology, a new trend in planning is ______________.Answermaintaining accurate information on a business levelthe optimal business modelusing the computerusing any leftover food within 48 hoursrecording all food sale categoriesQuestion 1 The two main categories of food-and-beverage operations are _________ and _________.Answercommercial; industrialcommercial sites; on-site facilitiesfull-service; quick-service restaurantschains; franchises4 points Question 2 The main difference between public and private events is:Answerpublic events are by invitation only.public events take place in a park.public events are open to anyone while private events are for a select group of people.private events require payment.4 points Question 3 You visit a restaurant where you find wine lists, varied menus, full service, and celebrity chefs. What type of restaurant is this?Answercasual diningquick servicefine dininglimited service4 points Question 4 When and where did the first Olympic Games take place?AnswerAthens in 776 BCRome in 776 BCAthens in 1996Rome in 19964 points Question 5 What is the name for recreation that takes place on state and federal lands and in city, state, or national parks?Answercommercial recreationpublic recreationmega-eventshallmark events4 points Question 6 What are the two main types of recreation?Answerpublic and privatehigh school and collegecommercial and publicnatural and commercial4 points Question 7 A type of restaurant that has more than one location with the same name under the same ownership is a _________.Answerfranchisechainspecialty restaurantquick-service restaurant4 points Question 8 According to the text, _________ is the fastest-growing segment of the hospitality industry.Answercasual-dining restaurantsfine-dining restaurantsquick-service restaurantscruise ships4 points Question 9 Jobs in the entertainment industry include _________.Answertalent agent, film director, and musiciansinger, box-office manager, and tour operatorfilm producer, film director, and park rangerfilm producer, event director, and sports coordinator4 points Question 10 Which are the major categories used to classify leisure activities?Answeramateur and professional sportsbusiness and pleasuresports, recreation, events, and entertainmentcommercial and public

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