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CREATE A MEMO

INSTRUCTIONS:
USING MS WORD, CREATE A MEMO THAT FULFILLS THE REQUIREMENTS OF THIS ASSIGNMENT, AND ADD IT AS A FILE ATTACHMENT TO THIS QUESTION.

Please read the entire document before you begin this exam. You may use your textbook to complete this assignment, and you should focus specifically on Chapter 15.
As a Senior Technical Writer, it is your job to interview and select the next candidate for an entry-level technical writer, a position that you formerly held. You have posted the following ad:
Technical Writer/Editor (entry level)English 112 Industries, Hagerstown, MD$42,000 a year

Zero to four (0-4) years of experience in copy editing, technical writing. Under immediate supervision, is responsible for preparing and/or maintaining office communications, including interoffice communications, such as memos, letters and emails, as well as external documents, including instructions including user manuals, proposals, and reports. Basic design experience is desirable. Maintains a current internal documentation library. Strong written communication and copy editing skills required.
Job Type: Full-time
Salary: $42,000.00 /year
Required experience:

copy editing, technical writing: 0-4 years

Your task:
You have received the resumes for three potential candidates, who vary in backgrounds and experience (attached). Review the resumes, then rank and recommend the candidates you feel would be best to call in for an interview and explain why, using a scoring rubric and a discussion of the strengths and weaknesses of each candidate.
In a well-constructed memo, review each of these candidates for the following criteria:
Experience
Education
Qualifications
Professionalism
You should create a scoring rubric to evaluate these candidates and include it in the memo. This rubric can be a chart, table, or list, as you see fit, but it must be easy to understand and enhance your logic for hiring.
You should create this answer in a Word Document and attach it as a file.

RESUME 1:

ADAM KENYON

18 Dice Way | Ames, IA 00000 | 000-000-0000 | [email protected]

Experienced Technical Writer skilled in creating contentfor IT and finance industries

SUMMARY OF QUALIFICATIONS

15 years of experience writing and editing technical documents, including user manuals, white papers, annual reports, presentations, tutorials, and Web content.
Excel at working with subject-matter experts to gather information, identify relevant data and audiences, and write documents that are clear and user friendly.
Thorough knowledge of Chicago Manual of Style and AP Stylebook.
Outstanding technical skills. Adept with formatting programs and content management systems.
Superior communication, interview, and presentation abilities.

PROFESSIONAL EXPERIENCE

ABC COMPANY, AMES, IA

2005 PRESENT

Technical Writer for leading information systems and technology company.

Create training programs, study guides, and tests for new and existing employees on relational databases for DBAs in charge of synchronizing corporate data.
Spearhead internal certification program for partners and system integrators.
Maintain training materials and update documents after each product release.
Regularly use proprietary and OTS software and databases to verify accuracy of training programs.
Serve as lead presenter to partners and distributors for new and updated product releases.

DEF CORPORATION, IOWA CITY, IA

2003 2005

Technical Writer for this mid-sized IT corporation.

Planned, wrote, and edited operational and instructional manuals, as well as maintenance and test procedures, for paper- and Web-based publications.
Documented engineering processes and specifications for software development lifecycle, product delivery, and product and patch releases.
Wrote, edited, and formatted corporate annual reports and white papers.

HJK INC., IOWA CITY, IA

2002 2003

Junior Technical Writer for a large financial services company.

Helped develop user manuals, program documentation, training manuals, and operational procedures.
Assisted in maintenance and updates of documents after application and business changes occurred.
Liaised with IT staff to ensure quality, timeliness, and efficiency of technical document updates.

TECHNICAL EXPERTISE

Languages:

XML, HTML, C#

Programs:

MS Office Suite, Project; Adobe FrameMaker, Illustrator; Vignette CMS, Visio

Operating Systems:

Windows NT/XP/2000/Vista; Mac OSX, Leopard

Databases:

Oracle, Access, MySQL

Hardware:

servers, mobile devices, computer systems, peripheral equipment

EDUCATION

Bachelor of Arts in English, Concentration in Writing (2002)University of Iowa, Iowa City, IA

RESUME 2:
Mickayla DonavonAddress: 17, East Street, Harpers Ferry, WV 25425Contact Number: 577 120 7879Email Id: [email protected]
Career Objective
To acquire the position of a junior technical writer and develop content for users that matches the user s level of understanding and is technically sound. To acquire expertise in documentation and gain opportunities to work at senior level.
Key Skills

Expertise in performing documentation functions mainly, developing and formating the technical content in prescribed format
Familiar with the technical jargons and basic technical concepts that help me understand how to install and operate a system.
Skilled at considering the perspectives of laymen and professionals while developing technical content
Excellent command over English language that allows to write content in an easy to understand manner.

Technical Skills

Knowledge of the desktop publishng tools and MS suite of applications. Also, proficient in working with Adobe Framemaker, RoboHelp, PageMaker,and Interleaf.

Work Experience
Trainee Technical WriterSynopsis Technical solutions Inc., San DiegoOctober 2016 February 2017Responsibilities:

Interact with SMEs to gather information about the systems designs and the components used for developing the systems
Analyze the different functions that the user will expect from the system and understand how each function can be performed
Organize the technical data in well structured and logical manner. Format it in tabular or question -answer format, as required
Act as per the feedback received from the end user. Make suitable changes to the documents as per the suggestions and complaints
Forward the developed documents to the seniors of technical departments and ask them to verify the authenticity of the information provided
Design new templAtes and formats for preparing the documents, customized as per the user requirements and project objectives

Educational Qualifications

Bachelor s Degree in Technical CommunicationSan Diego University, 2014

Extra Cirricular Activities

Participated in national level essay writing competition from the year 2012 till date. Won third prize in year 2013!

RESUME 3:

AMY SMITH123 Main Street Atlanta, Georgia 30339Home: (555) 555-1234, Cell: (555) 555-1235 [email protected]~resume.com

Objective: Seek the Position of Technical Writer
SUMMARY: Profoundly knowledgeable and creative Technical Writer with over two years experience in utilizing specialized knowledge of agency mission, objectives or programs to write, research and prepare technical reports, publications, related documents, and other media.
Summary of Qualifications

Thorough knowledge of research methods, techniques, and sources of information.
Exceptional ability to review and edit documents for accuracy and completeness.
Immense ability to use computer spreadsheet software.
Strong ability to use graphic and desktop publishing software, as well as computer word processing software.
Remarkable ability to provide technical assistance to users, communicate information and ideas clearly, and concisely, in writing; and read and understand information presented in writing.
In-depth ability to provide consultation and expert advice or testimony.
Proven ability to develop and implement new policies/procedures/standards and rules/regulations.
Uncommon ability to read, interpret and apply laws, rules, regulations, policies and procedures.
Profound ability to evaluate information against a set of standards.
Uncommon ability to speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally.

Professional Experience
Metropolitan State University, Minneapolis2000 2002
Junior Technical Writer

Created, edited, and maintained technical documentation for current and future applications, i.e., technical reference manuals and production control manuals.
Created, edited, and maintained procedural documentation including but not limited to department policies and procedures (SOP s) and how to user guides and application guides.
Wrote, edited, produced, and maintained on-line (internet/web-based) documentation.
Supported quality assurance efforts, assembled documentation for audits and ensured that documentation is compliant with federal regulations.
Researched and evaluated new documentation tools and methods; documented and improved documentation processes.
Maintained documentation standards and kept abreast of current information by associating with professional individuals and societies and by reviewing professional publications, newsletters, e-mail, and Web sites.
Assisted in developing documentation project plans and timelines.
Supervised and trained lower level employees and provided informational assistance on an ongoing basis.
Collaborated with departmental programmers to collect and interpret input from IT or other departmental personnel.

Education
Bachelor of Science Degree in JournalismUniversity of New York (2013)

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