Betty Just got finished filing out her home mortgage application while most people would be happy getting the home loan process going. Betty sighed rolled her eyes pushed the loan application toward the loan officer and thought to herself “here we go again.” The banks loan officer Matt could sense some consternation in Betty’s face and commented ” you don’t seem happy. You’re buying a new house. These are exciting times is everything OK?”Betty took a deep breath and said “I have been through the home loan process before. And each time it seems like the loan officers calls with surprises or underwriting issues that cause the loan to be delayed. The last time I bought a house we ha to reschedule the closing twice, and I had to rent a hotel because I had no place to stay. It seems like the loan officers and the underwriter fail to communicate and it always affects me. So I am not looking forward to this process again.” Matt nodded and said he understood. He promised that this experience would be different, and that he would communicate with the underwriter and Anna to ensure a smooth process. Betty grinned and said “okay, tell me how?” QUESTION 1: IF MATT IS TRULY LISTENING TO HIS CLIENTS CONCERNS, WHAT SPECIFIC RECOMMENDARIONS WOULD YOU HAVE FOR HIS RESPONSE TO BETTY?” QUESTION 2: IF MATT ORIGINATES AND MANAGES APPROXIMATELY FIFTEEN TO TWENTY LOANS PER MONTH WHAT RECOMMENDATIONS DO YOU HAVE FOR HIM TO DELIVER THE SAME QUALITY OF SERVICE FOR EVERY CLIENT? I NEED 4-6 PARAGRAPHS TOTAL ANSWERING BOTH QUESTIONS.
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