Read the case study It Could Have Happened to Anyone from Quantum Leadership. Then answer the following questions:
If you are Judy, what steps would you take with your nursing staff to stabilize their emotions about the situation?
What should Judy do to heal the brokenness on the unit and to prevent the potential reoccurrence?
What steps should Judy or the hospitals leaders take with the nurse who administered the wrong medication to the patient? Should this employee be terminated as a result of the error?
Identify both the individual errors and the system errors that contributed to the medication error.
What work needs to be done by the hospitals leadership to manage the internal and external (public) reaction to the error and the patients death?
What should leadership do to help the hospital recover from this error?
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