During a job interview for a position that requires considerable conflict management, the interviewer presents a scenario to the job applicant and asks how she or he would respond. As you read the interview scenario below, consider what the hiring committee hopes to glean from the qualitative data they obtain from the job applicants response.
The Interview Scenario: You are in line at large discount store. The checkout clerk begins to berate the customer ahead of you, using inappropriate language, offensive comments, and bullying behavior. The customer becomes cowed and apologetic. While berating the customer, the clerk looks at you, as if challenging you to do something about it. Explain how you would respond to this situation.
Write a brief explanation of what the hiring committee hopes to glean from the qualitative data they obtain from the job applicants response. Then, state whether you think the hiring committee can make an accurate assessment of the job applicants skills based on this response.
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